Legal notice
J.Osawa Group Co., Ltd. (hereinafter referred to as "the Company") recognizes the importance of customer privacy and personal information (hereinafter collectively referred to as "personal information"), and in order to thoroughly protect it and gain the trust of our customers, we will comply with laws and regulations concerning personal information in accordance with this Privacy Policy, and strive to improve information security technology and strengthen our management system.
Store Name
DOXA Watches JP
Seller
J.Osawa Group Co., Ltd. (https://josawa.co.jp/)
Store Manager
Tsuyoshi Yamamoto (Watch Department Sales Division)
Address
5th Floor, Square Nihonbashi, 1-7 Nihonbashi Kodemmacho, Chuo-ku, Tokyo 103-0001, Japan
TEL 03-3527-2682 / FAX 03-5614-5052
PRICE
Prices are based on the tax-inclusive amount displayed for each product.
SALES UANTITY
For limited-edition items, sales will end once stock is sold out. Purchase quantity limits may apply to certain products.
DELIVERY TIMING
Unless a specific delivery date and time is requested, orders are generally delivered within approximately 3–5 business days after order confirmation.
(Please note that shipping times may vary depending on the product.)
Our office is closed on Saturdays, Sundays, public holidays, as well as during Golden Week, Obon holidays, and the New Year holidays. During these periods, shipping and customer support services will be suspended.
If identity verification for credit card usage is required, or if there are any issues with the information entered at the time of ordering, shipment may take approximately 7 business days from the order date.
Please note that identity verification procedures take priority even if a delivery date has been specified, and we may not be able to meet your requested delivery schedule.
If additional time is required beyond the usual delivery period, we will contact you separately. Delivery dates may also vary depending on the product.
Please note that deliveries to certain remote areas may take longer than usual.
Delivery delays may occur due to traffic conditions or other unforeseen circumstances.
INTERNATIONAL SHIPPING
We do not offer international shipping.
Regarding the Issuance of Receipts
We do not issue receipts at our store.
CANCELLATION
As a general rule, customers cannot cancel orders themselves once the order has been completed.
If you wish to request a cancellation, please contact us through the inquiry form and provide the following information:
Order number
Full name
Phone number
Reason for cancellation
Please note that cancellations cannot be accepted for orders that have already entered processing or have already been shipped.
RETURNS
Returns and exchanges are accepted only in cases of damage upon arrival, defects, malfunction, incorrect items, or incorrect quantities. Please contact us within 7 days of receiving the product and send the item back to our store via cash-on-delivery shipping.
Returns and exchanges are accepted only if the returned product is unused.
We cannot accept returns or exchanges for reasons other than those stated above.
For details regarding cancellation, return, and exchange procedures, please refer to our Terms of Use. If you have any questions, please contact us via the inquiry form.
PAYMENT METHODS
• Credit card payment (single payment only)
The payment date varies depending on your credit card company.
• Shop Pay
By registering your email address and phone number during your first purchase, you can skip entering your credit card information and shipping address for future orders and complete your purchase with one click.
• Google Pay
You can place orders using the credit card information registered with Google Pay.
• Apple Pay
You can place orders using the credit card information registered with Apple Pay.
CONTACT US
If you have any questions regarding the above information, please refer to our “Terms of Use” and “FAQ” pages.
For inquiries regarding products or other matters, please contact us via the “Contact Form.”
Swiss Made